This policy governs transactions, billing, and cancellations for services provided by KIRA.id, owned and operated by SAMUEL MATTHEW KOESNADI, Indonesia ("We", "Us", or "Owner"). By signing up, subscribing, or making a payment on KIRA.id, you acknowledge and agree to this No Refund Policy in its entirety.

1. All Sales Are Final (No Refund Policy)

All payments made for subscription plans (monthly or annual) as well as usage credit top-ups on KIRA.id are strictly final and non-refundable under any circumstances once the transaction has been completed.

2. Rationale for No Refund Policy

KIRA.id is cloud-based Software as a Service (SaaS). This strict non-refundable policy is maintained because:

Access to platform capabilities, dashboards, and omnichannel integrations (WhatsApp, Instagram, Facebook, TikTok, Gmail) is provisioned immediately upon successful transaction.
Dedicated cloud infrastructure, server capacity, and connection bandwidth are allocated immediately for your organization.
KIRA.id incurs immediate upstream costs for third-party computing resources and third-party APIs (including AI models and Meta WhatsApp Business Cloud API messaging charges) that cannot be reversed or refunded by vendors.

3. Evaluation Before Purchase

We strongly encourage all prospective users to review feature specifications, request demonstrations, or consult with our technical team prior to committing to a paid plan. Our team is available to assist you in verifying that KIRA.id matches your operational requirements.

4. Subscription Cancellation

While payments are non-refundable, you may cancel your subscription renewal at any time prior to your next billing cycle via your account settings or by contacting support. Upon cancellation, your account retains full access through the end of the current paid billing cycle, and no subsequent renewal fees will be billed.

5. Duplicate Charges Exception

The sole exception to this policy is in the verified event of an automated payment gateway error resulting in duplicate charges for a single invoice. In such cases, the excess duplicate amount will be refunded in full (100%) upon verification by our finance department.

6. Contact & Billing Support

For questions regarding invoicing, subscriptions, or account cancellation, contact us at:
Email: hello@kira.id
WhatsApp: +62 821 1834 6558