FAQ

Questions, answered

Everything you need to know about KIRA.id, the AI customer service & business automation platform, and how to get started.
What is KIRA.id?
KIRA.id is an AI customer service & revenue operations platform. It combines omnichannel AI customer service (WhatsApp, Instagram, Facebook, TikTok, Gmail, web chat), automated follow-ups, and private cloud infrastructure, backed by active technical support from real engineers.
How do I get started?
Reach out at hello@kira.id or WhatsApp +62 821 1834 6558. We will scope your use case and set up a pilot on your own infrastructure.
Is my data kept private?
Yes. We offer on-edge and private processing so customer data never has to leave your infrastructure. We do not train models on your private data without written permission.
How is pricing structured?
Plans start from $3 (~Rp 88k)/month for AI customer service. No seats to negotiate, pay only for what you use, with costs estimated in advance so there are no surprises.
Who operates KIRA.id?
KIRA.id operates in Indonesia. Full legal information is available on the Legal page.
Does KIRA.id work with WhatsApp?
Yes. KIRA.id connects directly to WhatsApp Business, smart auto-replies, broadcasts, an AI chatbot that answers 24/7, and human handoff with full conversation context.
Is it suitable for small businesses?
Absolutely. Our cheapest plan is designed for SMBs that want automated customer service without hiring a large support team, starting from $3 (~Rp 88k) per month.
What is your refund and cancellation policy?
KIRA.id maintains a strict No Refund Policy as digital software access and cloud resources are provisioned immediately upon purchase. However, you may cancel your subscription renewal at any time prior to the next billing date to prevent future recurring charges. Read our full Refund Policy.