Enterprise-grade AI customer service, priced for every business
Choose the plan tailored to your operational scale. From early-stage SMBs to growing brands and enterprises requiring custom private AI infrastructure.
Simple monthly billing · No long-term lock-in · Upgrade or downgrade anytime
Starter
SMB & Small BusinessThe essential tier for solopreneurs, creators, and small shops wanting 24/7 AI-assisted WhatsApp & chat support.
$3/ month
Included in Starter:
- 1 User / Agent seat included
- WhatsApp & Web Chat widget channels
- 24/7 Smart AI Auto-Replies (up to 500 resolutions/mo)
- Unified conversation inbox
- Clean human handoff with full chat history
- Basic FAQ & knowledge base training
- Email & community support
- Scheduled customer follow-up automation
- Instagram, TikTok, Facebook & Gmail channels
Ideal for validation & new shops
Most Popular
Pro
For growing businesses, aesthetic clinics, and retail teams needing full omnichannel messaging and automated customer follow-ups.
$27/ month
Everything in Starter, plus:
- 5 User / Agent seats included
- All channels: WhatsApp, Instagram, Facebook, TikTok, Gmail & Web Chat
- Advanced AI Agent with custom brand tone & document training
- Up to 3,000 AI conversation resolutions / month
- Automated customer follow-ups & scheduled re-engagement
- Multi-channel broadcasts & outbound campaigns
- Live insights dashboard, traffic heatmaps & CSAT scoring
- Priority WhatsApp & Email support
- Dedicated engineer onboarding & on-edge private AI
Top choice for growing operations
Enterprise
Private AI & ScaleFor multi-location brands, corporations, and teams requiring high AI capacity, custom private infrastructure, and dedicated engineering.
$115/ month
Everything in Pro, plus:
- Unlimited Agent seats
- Full access to all KIRA platform capabilities (Omnichannel CS, RevOps, Private Cloud & Knowledge Base)
- High-volume AI conversation throughput (Fair Usage Policy)
- Client-side & On-edge AI privacy (Bring Your Own OpenRouter/Azure/GCP Key)
- Custom CRM, ERP, internal DB & webhook integrations
- Dedicated engineer onboarding & 1-hour response SLA
Dedicated support & private infrastructure
Comparison Matrix
Compare all plan features
Explore the full capabilities across every tier to choose the ideal fit for your operations.
| Features & Capabilities | Starter$3 | Pro$27 | Enterprise$115 |
|---|---|---|---|
| Channels & Integrations | |||
| WhatsApp Business (Auto-reply & Bot) | |||
| Web Chat Widget | |||
| Instagram Direct & Facebook Messenger | |||
| TikTok DM & Gmail | |||
| Unified Omnichannel Inbox | |||
| Custom CRM / ERP & Webhook Integration | Basic Webhooks | Full API & Custom | |
| AI Capabilities & Volume | |||
| AI Conversation Resolutions / Month | Up to 500 | Up to 3,000 | Fair Usage (High) |
| Context-Aware Human Handoff | |||
| Brand Tone & Persona Customization | Standard | Fully Custom | Multi-persona |
| Document & Knowledge Base Training | Basic FAQ | Documents & URLs | Multi-source & On-edge |
| Bring Your Own AI Key (BYOK OpenRouter/GCP) | |||
| Automation & Revenue Operations | |||
| Automated Customer Follow-ups | |||
| Broadcasts & Outbound Campaigns | |||
| Contact Enrichment & Social Profiling | |||
| Cloud Integration & Private AI Compute | |||
| Team, Seats & Security | |||
| Included Agent Seats | 1 Agent | 5 Agents | Unlimited |
| Role & Permission Controls | Basic | Full | Custom Enterprise |
| Live Insights Dashboard & Heatmaps | |||
| Client-side / On-edge Privacy | Encrypted Cloud | Encrypted Cloud | On-edge / BYO Key |
| Support & SLA | |||
| Support Channels | Email & Community | Priority WhatsApp & Email | Dedicated Engineer & VIP Chat |
| Response Time SLA | 1 Business Day | 4 Business Hours | 1-Hour Response SLA |
| Setup & Onboarding Assistance | Self-serve Guides | Guided Onboarding | Dedicated Onboarding Team |
Pricing FAQ
Frequently asked questions about pricing
Everything you need to know about plans, billing, quotas, and getting started with KIRA.id.
Are there any setup fees or hidden charges?
None at all. All pricing is transparent with zero hidden setup fees. You only pay the flat monthly fee for your selected tier.
What happens if I exceed my monthly AI conversation quota?
Your support inbox will never be disrupted. Your human team can continue replying to incoming messages as usual, and you can easily purchase top-up credits or upgrade plans anytime.
Does the plan include WhatsApp Business API messaging fees?
Standard WhatsApp Business connections have no added platform markups. If you send official Meta-approved template broadcasts via Meta Cloud API, Meta’s direct pass-through utility charges apply without any surcharge from KIRA.
Can I upgrade or downgrade my plan at any time?
Yes, anytime. All plans are billed on a flexible monthly basis with no lock-in commitments. You can adjust your plan as your business scales.
What payment methods do you accept?
We accept Indonesian payment methods (QRIS, Bank Transfers, Virtual Accounts, e-Wallets) and major international credit/debit cards (Visa, Mastercard, AMEX) via secure payment processing.
Can I test KIRA before committing to a plan?
Yes! You can join our free waitlist for launch access or contact our team for an interactive pilot demo on your own conversation data.
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Ready to automate your customer service?
Plans starting at $3 per month. Discuss your workflow with an engineer or start a trial today.