FAQ
Questions, answered
Everything you need to know about KIRA.id, the AI customer service & business automation platform, and how to get started.
What is KIRA.id?
KIRA.id is one platform for AI & automation infrastructure. It combines omnichannel AI customer service (WhatsApp, Instagram, email, web chat), document & data automation, marketing and sales automation, predictive forecasting, and private AI infrastructure, backed by active technical support from real engineers.
How do I get started?
Reach out at hello@kira.id or WhatsApp +62 851 9648 1709. We will scope your use case and set up a pilot on your own infrastructure.
Is my data kept private?
Yes. Document automation runs client-side on your own AI key, and we offer on-edge processing so customer data never has to leave your infrastructure. We do not train models on your private data without written permission.
How is pricing structured?
Plans start from Rp 49k/month (~$3) for AI customer service. No seats to negotiate, pay only for what you use, with costs estimated in advance so there are no surprises.
How is pricing structured?
Plans start from Rp 49k/month (~$3) for AI customer service. No seats to negotiate, pay only for what you use, with costs estimated in advance so there are no surprises.
Who operates KIRA.id?
KIRA.id is owned and operated by SAMUEL MATTHEW KOESNADI, Indonesia. Full legal information is available on the Legal page.
Does KIRA.id work with WhatsApp?
Yes. KIRA.id connects directly to WhatsApp Business, smart auto-replies, broadcasts, an AI chatbot that answers 24/7, and human handoff with full conversation context.
Is it suitable for small businesses?
Absolutely. Our cheapest plan is designed for SMBs that want automated customer service without hiring a large support team, starting from Rp 49k (~$3) per month.