AI Customer Service for Business
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KIRA dashboard - Anime theme

AI Customer Service & Revenue Operations for Indonesian businesses

KIRA.id helps businesses manage customer conversations across WhatsApp, Instagram, Facebook, TikTok, Gmail, and more, with AI-assisted customer service automation. Every conversation lands in one inbox, is answered by AI, and hands off to a human when needed.

Omnichannel inboxAI customer serviceHuman handoffConversation historyAutomated follow-ups
What Kira does

Support that runs itself

One inbox for every channel, an AI agent that resolves the repetitive questions, and a clean handoff to your team when it counts.

Omnichannel inbox

WhatsApp, Instagram, Facebook, TikTok, and Gmail, every conversation in one place.

AI that resolves

Answers the repetitive questions instantly, on-brand and in your language.

Human handoff

Escalates with full context when a real person needs to step in.

Conversation history

See previous interactions so your team and AI can give more contextual support.

Automated follow-ups

Schedule reminders and next messages from customer conversations automatically.

How conversations flow

From customer message to answer

KIRA receives customer messages from every channel, AI helps draft responses, and the business stays in control of the conversation.
1

Customer sends a message

From WhatsApp, Instagram, Facebook, TikTok, Gmail, or another channel.

2

KIRA receives it

Every conversation lands in one unified inbox.

3

AI helps draft the response

Repetitive questions are answered automatically, on-brand, within your policies.

4

Business manages the conversation

The team reviews, takes over, or hands off to a human agent with full context.

KIRA.id - Agent overview
How Kira works

Live in an afternoon

Connect your channels, show Kira what good support looks like, and let it take over the repetitive conversations.
connect
1

Connect

Plug in WhatsApp, Instagram, Facebook, TikTok, and Gmail in a couple of clicks.

configure
2

Teach

Add your docs, tone, and policies so replies stay on-brand.

automate
3

Resolve

Kira handles the repetitive questions and hands off the rest.

Omnichannel by design

Every channel, one inbox

Customers reach you everywhere. Connect any channel and it instantly becomes a 24/7 AI agent, all routed into one inbox.
WhatsApp
WhatsApp
Instagram
Instagram
Facebook
Facebook
TikTok
TikTok
Gmail
Gmail

KIRA unified inbox

One place. Connect a channel and it becomes an AI agent that answers 24/7.

KIRA.id - Omnichannel inbox
Connect your channels

Wherever your customers are

Connect a channel and it turns into a live AI agent, no setup bot-building required. KIRA meets customers where they already are.
WhatsApp
Instagram
Facebook
TikTok
Gmail
CRM
Shopify
Who it’s for

Built for businesses that receive a lot of questions

KIRA.id fits best for customer-facing businesses that receive many customer messages across social media and chat channels.

Aesthetic clinics & MedSpas

Answer treatment questions, bookings, and patient follow-ups quickly.

Retail & e-commerce

Manage stock questions, order status, and complaints from many channels in one inbox.

Service businesses

Handle quotes, schedules, and repetitive questions without hiring a large support team.

Additional capabilities

More automation you can switch on later

Once customer service is running, add document & data, marketing and sales, forecasting, and cloud integration step by step.

See the platform
Customer Service

Omnichannel Customer Service & AI

Unified inbox across WhatsApp, Instagram, Facebook, TikTok, and Gmail, an AI agent that resolves, and live insights.

View details →
Knowledge & Support

Knowledge Base & Active Technical Support

One AI knowledge base fed by all your channels, backed by active human technical support.

View details →
Revenue Operations

Revenue Operations & Automated Follow-up

Automated customer follow-up, outbound campaigns, social content, and performance tracking that connects with your customer-service inbox.

View details →
AI Document & Data

AI Document & Data Automation

Process documents client-side with your own AI key, filter, score and summarize up to 50 files at once, privately.

View details →
Forecasting

AI Forecasting & Predictive Analytics

Time-series forecasting with exogenous regressors and confidence intervals for demand planning.

View details →
Cloud & AI Infra

Cloud Integration & Private AI Infrastructure

Integrate your cloud and run private, enterprise-grade AI infrastructure you control.

View details →
Insights

Know what’s happening

Every conversation turns into signal, volume, resolution rate, and sentiment, live.
Live overview
Last 7 days

Resolved by AI

70%

Avg. first reply

<1m

CSAT

4.8

Conversations handled

KIRA.id - Insights report
Why teams choose Kira

Less waiting, more resolved

Kira takes the repetitive conversations off your team so customers get answers in seconds, not days.

First response

<1m

Customers get an answer before they reach for the refresh button.

Resolved by AI

70%

Of repetitive questions closed automatically, on-brand.

Coverage

24/7

Support that never sleeps, in your customers’ language.

FAQ

Questions, answered

Everything you need to know about KIRA.id, the AI customer service & business automation platform, and how to get started.
What is KIRA.id?
KIRA.id is one platform for AI & automation infrastructure. It combines omnichannel AI customer service (WhatsApp, Instagram, email, web chat), document & data automation, marketing and sales automation, predictive forecasting, and private AI infrastructure, backed by active technical support from real engineers.
How do I get started?
Reach out at hello@kira.id or WhatsApp +62 851 9648 1709. We will scope your use case and set up a pilot on your own infrastructure.
Is my data kept private?
Yes. Document automation runs client-side on your own AI key, and we offer on-edge processing so customer data never has to leave your infrastructure. We do not train models on your private data without written permission.
How is pricing structured?
Plans start from Rp 49k/month (~$3) for AI customer service. No seats to negotiate, pay only for what you use, with costs estimated in advance so there are no surprises.
How is pricing structured?
Plans start from Rp 49k/month (~$3) for AI customer service. No seats to negotiate, pay only for what you use, with costs estimated in advance so there are no surprises.
Who operates KIRA.id?
KIRA.id is owned and operated by SAMUEL MATTHEW KOESNADI, Indonesia. Full legal information is available on the Legal page.
Does KIRA.id work with WhatsApp?
Yes. KIRA.id connects directly to WhatsApp Business, smart auto-replies, broadcasts, an AI chatbot that answers 24/7, and human handoff with full conversation context.
Is it suitable for small businesses?
Absolutely. Our cheapest plan is designed for SMBs that want automated customer service without hiring a large support team, starting from Rp 49k (~$3) per month.
From the blog

Notes on AI & automation infrastructure

Field notes, playbooks, and product updates from the KIRA.id team.

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