Problem

Conversations live in WhatsApp, Instagram, Facebook, TikTok, and Gmail, and agents miss messages bouncing between them.

Solution

Manage every channel from one inbox with assignment (Mine / Unassigned / All) and unread badges.

Example

See WhatsApp, Instagram, Facebook, TikTok, and the Kira AI agent side by side, with full conversation threads.

Problem

Customers wait hours for a human while simple questions pile up.

Solution

Kira AI Agent triages, answers common questions and only escalates what needs a person, with a native WhatsApp preview.

Example

Customer: "Where is my order SFK569163902?" → Agent confirms delivery in 1–2 days, instantly.

Problem

Broadcasting updates or answering FAQs over WhatsApp is manual and error-prone.

Solution

Build auto-reply rules (keyword, contains, private), broadcasts and a configurable bot, all from one gateway.

Example

Rule: message contains "bantuan" (private) → auto-reply "Halo, apa yang bisa saya bantu? :)"

Problem

You cannot improve support you cannot see, volume, agent status and peak hours are invisible.

Solution

Live dashboards show open conversations, agent status and a 7-day conversation-traffic heatmap by hour.

Example

Spot that Tuesdays spike at 21:00–22:00 and staff agents accordingly.